Privacy policy

Last updated: December 18, 2025 

LUMETRA operates this store and website, including all related information, content, features, tools, products, and services, to provide you, our customers, with a curated shopping experience (“Services”). LUMETRA uses the Shopify platform, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use the Services, make purchases or other transactions through them, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, and disclosure of your personal information, this Privacy Policy shall prevail.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the principles of collection, use, and disclosure of your data described in this Privacy Policy.

Personal Data We Collect or Process

When we use the term “personal data,” we mean information that identifies you or can reasonably be linked to you or another person. Personal data does not include information collected anonymously or that has been de-identified so that it cannot be linked to you. We may collect or process the following categories of personal data, including inferences drawn from such data, depending on how you use the Services, where you live, and to the extent permitted or required by applicable law:

• Contact information, including first and last name, address, billing address, shipping address, phone number, and email address.
• Financial information, including credit card, debit card, and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.
• Account information, including username, password, security questions, preferences, and settings.
• Transaction information, including products you view, add to your cart, add to your wish list, or purchase, return, exchange, or cancel, as well as your previous transactions.
• Communications with us, including information provided in correspondence with us, such as when you submit a customer service inquiry.
• Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.
• Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services, including from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;
• From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal data on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

• To provide, customize, and improve the Services. We use your personal data to provide the Services, including to fulfill the contract with you, process payments, fulfill orders, remember your preferences and the products you are interested in, send notifications related to your account, process purchases, returns, exchanges, or other transactions; creating, maintaining, and managing your account; arranging shipping; facilitating returns and exchanges; enabling you to post reviews; and creating personalized shopping experiences, such as recommending products related to your purchases. This may include using your personal data to better tailor and improve the Services.
• Marketing and Advertising. We use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text messages, or regular mail, as well as displaying online ads for products or services to you within the Services or on other websites, including based on products you have previously purchased or added to your cart, and other activities within the Services.
• Security and Fraud Prevention. We use your personal data to authenticate your account, ensure secure payments and purchases, detect, investigate, or take action regarding potential fraudulent, illegal, dangerous, or malicious activities, protect public safety, and secure our services. If you choose to use the Services and register an account, you are responsible for the security of your account login credentials. We strongly recommend that you do not share your username, password, or other access credentials with anyone.
• Communication with You. We use your personal information to provide you with customer service, respond to your needs, deliver effective services, and maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to conduct investigations or participate in evidentiary proceedings in civil, potential or actual litigation, or other adversarial legal proceedings, as well as to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

• Shopify, vendors, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, order fulfillment, and shipping).
• Business and marketing partners to provide marketing services and display advertisements. For example, we use Shopify to support personalized ads through third-party services based on your online activity across various merchants and websites. Our business and marketing partners will use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share your information for the purpose of serving you ads and targeted marketing based on your online activity with various merchants and on various websites.
• When you instruct us, ask us, or otherwise consent to our disclosure of certain information to third parties, for example to ship products or through the use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including in response to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data regarding your access to and use of the Services in order to provide and improve the Services for you. Information you provide to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than your country of residence, for the purpose of providing and improving the Services to you. In addition, to protect, develop, and improve our business, we use certain enhanced Shopify features that utilize data and information derived from your interactions with our Store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal data collected regarding your interactions with our Store, other merchants, and Shopify. In such circumstances, Shopify is responsible for processing your personal data, including responding to your requests regarding the exercise of your rights regarding the use of personal data for these purposes. To learn more about how Shopify uses your personal information and your rights, please review Shopify’s Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information here: Link to Shopify’s Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you click on links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information contained therein. Information provided by you in public or semi-public areas, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or a third party. Our inclusion of such links does not in itself constitute an endorsement of the content on such platforms or of their owners or operators, except as disclosed within the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information regarding children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information provided below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under the age of 16.

Data Security and Storage

Please note that no security measures are perfect or unbreakable, and we cannot guarantee “perfect security.” Additionally, any information transmitted to us may not be secure during transmission. We recommend that you do not use unsecured channels to transmit sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute; they may apply only in certain circumstances, and in some cases, we may deny your request to the extent permitted by law.

• Right of Access / Right to Information. You may have the right to request access to the personal data we hold about you.
• Right to erasure. You may have the right to request the erasure of the personal data we hold about you.
• Right to rectification. You may have the right to request that we correct any inaccurate personal data we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, under certain circumstances and subject to certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option provided in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those regarding your account or orders you have placed.

You may exercise any of these rights at the locations indicated within the Services or by contacting us using the contact information provided below. To learn more about how Shopify uses your personal data and about any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, in accordance with applicable law. In accordance with applicable laws, you may appoint an authorized representative to submit requests on your behalf to exercise your rights. Before accepting such a request from a representative, we will require the representative to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly. We will respond to your request in a timely manner, in accordance with applicable law.

Complaints

If you have any complaints regarding how we process your personal data, please contact us using the contact details provided below. Depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details provided below, or to file a complaint with your local data protection authority. For the EEA, a list of relevant data protection supervisory authorities can be found here.

Transfer of Data Abroad

Please note that we may transfer, store, and process your personal data outside the country where you live.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on recognized data transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent agreements issued by the relevant competent authority in the United Kingdom, as applicable, unless the transfer is to a country that has been recognized as providing an adequate level of protection.

Changes to this Privacy Policy

From time to time, we may update this Privacy Policy, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and notify you in accordance with applicable law.

Contact

If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us by phone or email at kontakt@lumetra.pl. Under applicable data protection laws, we are the controller of your personal data.