Cancellation policy

Some products in our store may be offered as subscriptions, pre-orders, or through a “try before you buy” option. This cancellation policy explains how you can change or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you will receive regular deliveries. The frequency depends on the subscription term you choose.

Your payment information will be securely stored, and charges for each delivery will be billed automatically unless you choose to pay in advance.

Some subscriptions may renew automatically after their term expires. If you do not want to renew your subscription, you can cancel it at any time.

To cancel or change your subscription, use the order links included in your order confirmation emails — you can manage your subscription from there.

For more information on returns and refunds, please see our Refund Policy.

Pre-orders

When you pre-order, you are purchasing a product that is currently out of stock or will be available soon. We may not charge you at all, or we may charge a partial deposit when the order is processed, save your payment method, and then fulfil the order and charge the full or remaining amount in the future.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, you cannot cancel it, but you can request a full or partial refund — see our Refund Policy for details.

Try Before You Buy

When you purchase a product with the “Try Before You Buy” option, we will authorize your payment method before fulfilling the order. You will have a set amount of time to decide whether you want to keep the product. After that time has passed, if you do not return the product, we will charge your payment method the full amount.